This is a great article!
Elite opinion admits of only one answer: People are more stupid and bigoted than we ever imagined. Without denying that there’s plenty of stupidity and bigotry to go around, I think it’s more a matter of elite incompetence. Elite opinion heard the rebels’ complaints, but instead of acknowledging what was valid, it rejected the grievances in every particular and dismissed the complainers as fools or worse.
The elites weren’t deaf. They were dumb.